Values. History. Staff.

Downtown Streets Team is ending homelessness by restoring the dignity and rebuilding the lives of unhoused men and women.

Founded in 2005, Downtown Streets Team is now beautifying seven Bay Area communities: Hayward, Novato, Palo Alto, San Francisco, San Jose, San Rafael and Sunnyvale, with more on the way. We now serve over 750 unhoused men and women a year with almost 50 staff members and growing. Our goal is to end homelessness in our lifetime: one community at a time.

Downtown Streets Team is a 501(c)(3) nonprofit. Our Tax ID is 20-5242330.

View our Annual Reports: 2011, 2012, 2013, 2014, 2015

View our Audited Financial Statements: 2014, 2015, 2016

Our Values

  1. People are our biggest asset
  2. B.A.M.N! (by any means necessary!)
  3. Don't make an appointment for something you can do now
  4. Every success is a celebration
  5. Fail fast and often
  6. Challenge complacency
  7. Everyone is a utility player
  8. Value passion over paper
  9. Personalize, don't generalize
  10. Keep your eye on the prize (play chess, not checkers)
  11. Culture is a shared responsibility
  12. Promise effort, not results
  13. Personal development never ends
  14. Team Member is a proper noun
  15. Share the solution, not the problem
  16. It always seems impossible until it's done
  17. Teamwork makes the dream work


  • 2004

    • Eileen Richardson takes a break from the tech industry, decides to pop into a food closet in Palo Alto to volunteer
    • The Business Improvement District (BID) in Palo Alto develops the idea that would become Downtown Streets Team (DST)


  • 2005-2007

    • Eileen takes over the BID and launches DST’s first team with $45k and four Team Members
    • The Santa Clara County Point-In-Time Census counts 357 unhoused individuals in Palo Alto, a number which DST will help reduce 54% by 2013
    • DST grows beyond the BID and becomes a certified 501 (c) (3), the Team expands in Palo Alto

  • 2008

    • DST expands to new communities in California and Florida

  • 2009

    • Downtown Streets Team receives a $100,000 investment from the Peery Foundation
    • DST adds second employee , Chris Richardson (Eileen’s son) who would become Chief Program Officer in 2016
    • DST places in the Top 50 Innovations in American Government by Harvard’s Ash Institute

  • 2010

    • DST adds third employee, Elfreda Strydom, now Chief Operations Officer
    • DST is awarded the prestigious Tall Tree Award by the Palo Alto Chamber of Commerce

  • 2011

    • The first work-experience Team focused on The Jungle encampment, the Clean Creeks Healthy Communities project, launches in San Jose

  • 2012

    • DST expands to it’s third Bay Area city: Sunnyvale

  • 2013

    • Joan Baez, Emmylou Harris, and Jackson Browne perform at DST’s sold out benefit concert which raises over $380,000
    • DST bridges the bay and launches a team in San Rafael, the first team in Marin County

  • 2014

    • In an unprecedented move, the City of San Jose uses its general funds to support DST housing 100 people from the The Jungle, a number which DST will surpass within the first 18 months of the contract
    • DST takes over operations of the food closet at All Saints Church in Palo Alto and rebrands it as Downtown Food Closet
    • Over 300 Team Members reach employment and 300 find housing through DST

  • 2015

    • DST celebrates 10 years of ending homelessness in the Bay Area and looks towards the future
    • DST launches its first social enterprise: KARTMA Street Cafe

  • 2016

    • February, DST expands to a fifth Bay Area city: San Francisco
    • June, DST expands to a sixth Bay Area city: Hayward
    • August, DST expands to a seventh Bay Area city: Novato

  • 2017

    • January, our San Rafael Team wins the Heart of Marin award for Excellence in Innovation, from Center for Volunteer and Nonprofit Leadership (CVNL)

Eileen Richardson


Eileen Richardson began her career as a receptionist in Venture Capital. Despite being a single mom of two, she worked her way up the corporate ladder and eventually became a Partner at a Venture firm in Chicago. She spent about 10 years in Venture Capital before joining Napster, Inc. as CEO in 1999. She then took the helm at Infravio, Inc. until 2002 when she decided to take some time off to be with her family.

Eileen started volunteering with the local food closet on a whim and decided that ending homelessness was more important to her than stock options. She became the Executive Director and sole (unpaid) employee of Downtown Streets Team in 2005 and has since used her relationships with civic leaders, local businesses, tech/VC stakeholders, partnered non-profits and the homeless population to find a solution to homelessness. She launched the first four-man Team in Palo Alto herself in late 2005 and was the only employee until 2009. That same year she signed on as Executive Director of Peninsula Healthcare Connection (formerly Opportunity Health Partners) which acquired New Directions in 2013.

Email Eileen's Executive Assistant


Executive Staff

Project Directors

  • Maureen Damrel

    Project Director • Santa Clara County

    Email Maureen

  • Brandon Davis

    Project Director • San Francisco

    Email Brandon

  • Logan McDonnell

    Project Director • Marin

    Email Logan

Project Managers

  • Zia MacWilliams

    Project Manager • Palo Alto

    Email Zia

  • Cliff Navales

    Lead Project Manager • San Jose

    Email Cliff

  • Shannon Robinson, Esq.

    Project Manager • San Jose

    Email Shannon

  • Greg Pensinger

    Project Manager • Sunnyvale

    Email Greg

  • Julia Lang

    Project Manager • Hayward

    Email Julia

  • Scott Van Gorden

    Project Manager • PBRRP San Jose

    Email Scott

Employment Specialists

  • Kyle Morgan

    Employment Specialist • Palo Alto

    Email Kyle

  • Samantha Rose

    Employment Specialist • San Jose

    Email Samantha

  • Chris Anderson

    Employment Specialist • San Jose

    Email Chris

  • Rhea Muñoz

    Employment Specialist • Sunnyvale

    Email Rhea

  • Jesse Taylor-Vermont

    Employment Specialist • Marin

    Email Jesse

  • Jaclyn Epter

    Employment Specialist • San Francisco

    Email Jaclyn

  • Lisa McMonagle

    Employment Specialist • Rapid Rehousing

    Email Lisa

Case Managers

  • Matt Pendo

    Senior Case Manager • Palo Alto

    Email Matt

  • Angelique Villegas Diaz

    Senior Case Manager • San Francisco

    Email Angelique

  • Genevieve Kobylenski

    Case Manager • San Jose Rapid Rehousing

    Email Genevieve

  • Hope Kusy

    Case Manager • San Jose

    Email Hope

  • Martin Chavez

    Case Manager • Sunnyvale • Rapid Rehousing

    Email Martin

  • Amanda Olson

    Case Manager • Sunnyvale

    Email Amanda

  • Karen Strolia

    Case Manager • Marin

    Email Karen

  • Tony Harrison

    Case Manager • Rapid Rehousing

    Email Tony

  • Rob Solchaga

    Case Manager • Rapid Rehousing

    Email Rob

  • Paulina Soto

    Case Manager • Rapid Rehousing

    Email Paulina

  • Latisha Santos

    Case Manager • Rapid Re-Housing

    Email Latisha

  • Jade Milburn

    Case Manager • Hayward

    Email Jade